At TinyVastra, your satisfaction is our priority. We aim to provide a smooth and hassle-free shopping experience for all our customers. If you are not fully satisfied with your purchase, we are here to help.
1. Eligibility for Return & Exchange
- Returns or exchanges are accepted within 7 days of delivery.
- Products must be unused, unwashed, undamaged, and in their original packaging with tags intact.
- Items purchased during sale/discounts may not be eligible for return unless received damaged or defective.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Innerwear
- Accessories
- Customised or personalised products
- Items bought under Final Sale or Clearance
3. Damaged / Defective Products
If you receive a damaged, defective, or wrong item:
- Raise a request within 48 hours of delivery.
- Share clear photos/videos of the product and packaging.
- After verification, we will arrange an exchange or issue store credit.
4. Process for Return / Exchange
- Contact us via support@tinyvastra.com or through Call – 88829 93967
- Our team will verify the request and share pickup details.
- Once the product is received and inspected at our warehouse, we will process:
- Exchange, or
- Store Credit / Coupon Code (valid for 6 months)
5. Refund Policy
- We currently do not offer refunds to bank accounts.
- Only exchange or store credit is provided after the return is approved.
6. Cancellation Policy
- Orders can be cancelled within 2 hours of placing the order.
- Once the order is shipped, cancellation will not be possible.
7. For Any Help
We’re always here to assist you.
Feel free to reach out at: support@tinyvastra.com